Do you have a shop where you can see AR Design products?
Yes, our showroom is located in Latina Scalo in Via della Stazione 6.00 km. We receive by appointment, contact us at +39 366.8161100 or click here to book.
Is it possible to request a sample of the wood and resin?
Yes, the sampling has a cost of € 50.00 (wood + resin). The cost will then be deducted from any order.
What type of wood do you use to make your products?
Woods mainly from Italy, click here to find out more
What kind of resin do you use?
To know the type of resin and all the colors available click here
Is it possible to see more photos of the products?
Of course, just send a request via email to email@example.com and you will receive more photos of the chosen product.
Are your products covered by a warranty?
Of course, all of our products have a 24 month warranty.
Where can I find information and product features?
On our site each product is accompanied by a detailed description. If you need more information, you can contact our customer service via whatsapp at +39 366.8161100, we are operational 7 days a week.
Are your products accompanied by assembly instructions?
Being 100% handcrafted items, there are no assembly instructions. The installation of our products is extremely simple as the craftsmen make pre-holes where it is necessary to screw legs and / or other.
Why should i trust an AR Design product?
Behind the creation of an article there are months of study, tests and the use of top quality materials. All our products are tested before being put on sale.
Is it possible to have a customized product?
Of course, if you need a made-to-measure item, please visit our page and contact us, click here
Does the cost displayed on the product sheet include taxes?
Yes, all our prices are inclusive of taxes
Where is my order?
If you have registered you can follow the status of the order in your reserved area, for further requests you can contact our customer service at +39 366.8161100.
Is there a way to see the various production steps of the purchased product?
Of course, we offer a monitoring service by sending photos via whatsapp during the salient stages of processing. You will know at all times what we are doing to your product.
Can I cancel or change an order?
Your order can be canceled within 24 hours after sending it, contact us by sending an email to firstname.lastname@example.org
Is it possible to change the shipping address?
As long as your product is not delivered to the courier, you can change the shipping address. Click here and contact customer service
Which payment methods are accepted?
The payment methods accepted are PayPal or bank transfer, for details read paragraph 8 of the conditions of sale
Which courier do you entrust to deliver the products?
For the world DHL is our reference courier, reliable and on time on deliveries.
How much are the shipping costs?
Shipping costs are highlighted at the time of purchase
What are the shipping times?
The products with immediate availability will be shipped within 7/10 working days from receipt of the order while the products to be made require 40 working days.
Are shipments insured?
All our shipments are insured.
Is it possible to return the goods?
For more information on the right of withdrawal click here
If I have problems with the delivery of the goods who should I contact?
Our customer service is available 7 days a week, you can call +39 366.8161100 and speak to our operators.
Is the shipment traceable?
Yes, every time the product is taken over by the courier, we will send you the tracking code to monitor the status of the shipment.
Are shipments made on weekends?
No, shipments are made from Monday to Friday.