AR DESIGN SRL considers that all customers not satisfied with the products ordered must have the right of withdrawal, without penalties and in the best conditions. In accordance with the article on the right of withdrawal LEGISLATIVE DECREE 21 February 2014, n. 21. Implementation of directive 2011/83 / EU on consumer rights, amending directives 93/13 / EEC and 1999/44 / EC and repealing directives 85/577 / EEC and 97/7 / EC. (14G00033) the legal period for exercising the right of withdrawal is 14 working days from the day of receipt of the goods by the consumer if the information obligations have been met. Should this term expire on a Saturday, Sunday or on a public holiday or non-working day, it will be extended until the first following working day. The customer who returns the product in exercising his right of withdrawal is entitled to a refund of the price of the product (s) ordered, except for round-trip shipping costs. On the proposal of AR DESIGN SRL, the customer who has exercised the right of withdrawal can however opt for an exchange with another product.

Early withdrawal

In case of early withdrawal, the customer can exercise this right no later than 30 days from the date of order confirmation. However, in this case, 30% of the amount paid by the customer will be retained, as a penalty, by virtue of the withdrawal made by the customer, who, without just cause, defaults on the contractual obligation assumed. To exercise the right of withdrawal, AR DESIGN SRL advises the customer to follow the procedure provided: contact customer service at the email address or at n ° (+39) 0773 1761427 (local rate), which will provide confirmation of the declaration of withdrawal to the customer’s email address.


Effects of withdrawal

If the customer withdraws from the contract, all payments he has made to AR DESIGN SRL will be reimbursed, with the exception of delivery costs, without undue delay and in any case no later than 14 days from the day on which AR DESIGN SRL has been informed of the customer’s decision to withdraw from the contract. These refunds will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The customer is requested to return the goods by express courier with proof of delivery or to deliver them to AR DESIGN SRL by requesting in advance a shipping address which will be provided based on the type of product to be returned. without undue delay and in any case within 14 days from the day on which we have your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the supply and production of goods made to measure or clearly personalized in the choice of color or size. In the event of a timely exercise of the right of withdrawal for only part of the order, only the price of the returned products will be refunded, net of transport costs. It is also specified that, in the event of partial withdrawal of the order, additional shipping costs will be charged if the value of the returned goods is less than the minimum purchase value required to obtain free shipping.