General conditions of Sale

These conditions govern purchases made on the website in compliance with current legislation on electronic commerce. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the effective date.

Company identification: AR DESIGN SRL

Headquarters and showroom: via della Stazione – Km 6.00 – 04013 – Latina Scalo (LATINA) – Italy

telephone (+39) 0773 1761427

Registered office: via dei Volsci 87 / A – 04100 Latina – Italy

Tax Code and VAT number 03082150594

Sole director: Alessandro Mercadante

email: customer

Company registered in the CHAMBER OF COMMERCE OF LATINA at REA NUMBER: 222270

1 – Object of the contract

These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online shop by AR DESIGN SRL.

2 – Territory and coverage of the offer

This version of the general conditions of sale refers exclusively to sales made to consumers having their domicile or residence outside the Italian territory.

3 – Contractual documents

This contract is composed, in descending order of legal value, by the following documents: these general conditions of sale, the order form. The photographs illustrating the products on the Site do not fall within the contractual field. In case of errors or alterations resulting from the processing of these photographs, the responsibility will not fall on AR DESIGN SRL.

4 – Receipt of order

Any order form signed by the validation click constitutes an irrevocable commitment by the customer that can only be called into question in the cases provided for in this contract in the articles “Right of withdrawal” and “Execution of the order”.

5 – Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by AR DESIGN SRL. The customer will receive by e-mail a notification of receipt showing the order confirmation with all the constituent elements of the contract (products ordered, prices, delivery dates, shipping costs, etc.) AR DESIGN SRL reserves the right not to confirm a order for any reason relating in particular to a product supply problem, or to a problem concerning the order received.

6 – Availability of products

The offers contained on this site will be valid as long as the products listed remain online and while stocks last.

7 – Prices – Invoice

The prices are expressed in Euros and include VAT. The guaranteed price to the buyer is the one published on the Site at the time of sending. The agreed purchase price is fixed and final. It includes delivery costs. For individuals, the invoice will be issued automatically after receipt of payment and will be sent by email to the address entered on the site at the time of the order. For companies and VAT number holders, the invoice will be issued in the manner that will be agreed with our customer service by sending an email to or by calling (+39) 380 170 3157 or (+39) 380866377 or at (+39) 3314808249.

8 – Payment

Payment is due at the time of the order

Payment with Paypal

If you choose Paypal as a payment method, after confirming the details of your purchases you will be transferred to the PayPal login page, where you can enter your account data and complete the payment. If you don’t have a PayPal account yet, you can create one directly on the PayPal page before completing your order. PayPal also allows you to make the payment even if you do not have an account, using the Paypal “guest checkout” service and entering your credit card details. Once payment has been made with Paypal, the order will be effective.

Payment by bank transfer

The data to make the transfer are communicated on the order confirmation page at the end of the online procedure and in the order confirmation e-mail sent to the Customer. The purpose of the bank transfer must include the order number, name and surname of the order holder. The order will be effective only after the verification by AR DESIGN SRL of the actual crediting of the sums paid. In case of non-receipt of payment, AR DESIGN SRL will consider the purchase canceled after 5 days from the order.

9 – Non-payment – Retention of title

The ordered products remain the property of AR DESIGN SRL until the final and full payment of their price pursuant to law n ° 80 335 of 12 May 1980. AR DESIGN SRL reserves the right to claim the ordered products in case of non-payment . In this case and at the request of AR DESIGN SRL, the customer undertakes to return any unpaid product, at his own expense.

10 – Transfer of risks

The transfer of risks takes place upon delivery of the product to the address indicated by the customer. In the withdrawal period referred to in Article 15, the customer is responsible for the object as custodian. In the event of damage or destruction of the product during the custody of the customer, the latter will suffer all the consequences.

11 – Execution of the order

The order will be executed within the terms specified on the Site and upon acceptance of the order by AR DESIGN SRL and in any case within 40 days following the confirmation of the order. Orders for products ready for delivery and already in stock will be entrusted to the courier for delivery within 7/10 working days from receipt of payment, unless otherwise agreed with the customer. The availability times can be read on each product before the price and are expressed in working days. The product will be entrusted to the courier for delivery, except in cases of force majeure such as strikes, fires or accidents. In case of breakage, exhaustion of stock or unavailability of the ordered product or one of the materials contained therein, AR DESIGN SRL undertakes to promptly inform the customer and to agree with the same a different availability term. The customer will confirm his choice by e-mail, i.e. wait for the availability of the product or request a refund.

12 – Delivery

Delivery is considered to have been made from the moment the product is delivered to the recipient. The delivery document issued by the carrier, dated and signed by the customer upon delivery of the product, will constitute proof of the transport and release of the goods. Upon delivery, the customer must check the content, compliance and status of the product or products. Therefore, upon delivery, AR DESIGN SRL recommends the customer to check the status of the products delivered before signing the notice of receipt of the package. If he finds anomalies, he must refuse the delivery of the products or put in writing his reservations, detailed and dated. These reservations must be confirmed to the carrier by registered mail with return receipt within three (3) working days following the delivery of the products. A copy will be addressed to: AR DESIGN SRL – Via via dei Volsci 87 ° – 04100 Latina – Italy

13 – Force majeure

In addition to those normally considered by the jurisprudence of the Italian Courts and Tribunals – total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, are explicitly considered as cases of force majeure, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet. In the event of force majeure, the execution of the order will be suspended, initially, in full law. If after a period of three (3) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

14 – Collection of products in case of absence of the customer

In case of absence of the recipient during delivery, the carrier will leave a notice of passage to the delivery address indicated by the customer. The products must be collected at the address and in the manner indicated by the carrier. In case of failure to collect within the deadline set by the carrier, the products will be returned to AR DESIGN SRL which reserves the right to refund the price of the products, leaving the shipping costs to be paid by the customer, these management costs cannot be calculated. in advance.

15 – Complaints

Complaints for non-compliance of the product or products delivered with the order must be sent in writing directly to AR DESIGN SRL, immediately after receipt, by email: indicating the order number. In the event of an error relating to the product, the customer undertakes to return said product or the products concerned to AR DESIGN SRL within 7 days of receipt, provided that they are returned with the closed packaging, in their original state and packaging with the accompanying documents. . Once the product has been received in the correct form and manner, AR DESIGN SRL will return the product initially ordered at its own expense.

16 – Right of withdrawal

AR DESIGN SRL considers that all customers not satisfied with the products ordered must have the right of withdrawal, without penalties and in the best conditions. In accordance with the article on the right of withdrawal LEGISLATIVE DECREE 21 February 2014, n. 21. Implementation of directive 2011/83 / EU on consumer rights, amending directives 93/13 / EEC and 1999/44 / EC and repealing directives 85/577 / EEC and 97/7 / EC. (14G00033) the legal period for exercising the right of withdrawal is 14 working days from the day of receipt of the goods by the consumer if the information obligations have been met. Should this term expire on a Saturday, Sunday or on a public holiday or non-working day, it will be extended until the first following working day. The customer who returns the product in exercising his right of withdrawal is entitled to a refund of the price of the product (s) ordered, except for round-trip shipping costs. On the proposal of AR DESIGN SRL, the customer who has exercised the right of withdrawal can however opt for an exchange with another product.

Early withdrawal

In case of early withdrawal, the customer can exercise this right no later than 30 days from the date of order confirmation. However, in this case, 30% of the amount paid by the customer will be retained, as a penalty, by virtue of the withdrawal made by the customer, who, without just cause, defaults on the contractual obligation assumed. To exercise the right of withdrawal, AR DESIGN SRL advises the customer to follow the procedure provided: contact customer service at the email address or at n ° (+39) 0773 1761427 (local rate), which will provide confirmation of the declaration of withdrawal to the customer’s email address.


Effects of withdrawal

If the customer withdraws from the contract, all payments he has made to AR DESIGN SRL will be reimbursed, with the exception of delivery costs, without undue delay and in any case no later than 14 days from the day on which AR DESIGN SRL has been informed of the customer’s decision to withdraw from the contract. These refunds will be made using the same payment method used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The customer is requested to return the goods by express courier with proof of delivery or to deliver them to AR DESIGN SRL by requesting in advance a shipping address which will be provided based on the type of product to be returned. without undue delay and in any case within 14 days from the day on which we have your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the supply and production of goods made to measure or clearly personalized in the choice of color or size. In the event of a timely exercise of the right of withdrawal for only part of the order, only the price of the returned products will be refunded, net of transport costs. It is also specified that, in the event of partial withdrawal of the order, additional shipping costs will be charged if the value of the returned goods is less than the minimum purchase value required to obtain free shipping.

17 – Warranty

In order to avoid any inconvenience, the products are subjected to verification by AR DESIGN SRL before being shipped. However, the customer benefits from a contractual guarantee against any defect that the product may present for a period of 3 months starting from delivery provided that it has been used normally and in accordance with the recommendations contained in the documents attached to the products and in the relative instruction booklets. In any case, the products sold benefit from the legal guarantee against hidden defects provided for in articles 1641 and following of the Italian Civil Code. The guarantee does not cover: • damage to the product resulting from normal wear and tear with reference to its nature, function, composition and price; • damage to the product resulting from the improper use of aggressive detergents, alcohol and improper maintenance, different from that reported in the maintenance and use manual referred to in point 18; • any product defect that may result from incorrect installation, storage, conservation or assembly, from a maintenance defect, misuse, modifications or repairs made by the buyer or a third party, deterioration caused by external objects, external events such as accidents , blows, fires, vandalism, leaking pipes, natural or artificial lights, natural disasters or bad weather. Differences may exist between the products delivered and those present on the Site or in the catalog, since they are handcrafted and unique products made on the customer’s recommendation also with reference to the chosen material, for which the homogeneity of production cannot be totally guaranteed. In the event that these differences do not affect the essential characteristics of the products and do not affect their quality, they will not be able to justify a cancellation of the order or a refusal of delivery. Not being able to guarantee a perfect representation of the products on the Website due to the differences in color performance by the Internet navigation software and / or the display screens, AR DESIGN SRL cannot be held responsible for the inaccuracy of the photographs appearing on the Site.

18 – Use and maintenance manual

All furnishings made by AR DESIGN SRL must only be cleaned with a slightly damp microfiber cloth, never use products such as sponges and abrasive cloths. Avoid leaving stagnant water on the products, dry immediately. Do not use any product for cleaning wood and resin, only a damp cloth.Dry well under the soap dispensers and soap dishes resting on the wood and resin. Make sure the sink is well insulated with silicone, water could infiltrate underneath and stagnate. Alcohol, dyes, acids, bleach, amuchina and any other unnatural products can create problems. Before shipping to the customer, the products are checked by our operators to ensure that there are no defects.

THE LIFE OF WOOD: We work by hand only selected and seasoned essences, each material is measured by checking the humidity with a hygrometer with a coefficient of less than 15% before the product is shipped. However, despite the quality control carried out by our technicians, in the days following the installation of the product in the home due to thermal variations, settling of the material can occur, which can cause natural cracks and splits, resulting from a lowering of humidity that can vary from 3 to 8%. The natural movements and cracks in the wood should not be considered a defect but a characteristic of natural wood that continues to live over time.

THE COLOR: The finishing color that is given to our products in the terminal phase may undergo variations in shades over time based on the environment and the temperature and light in which it is located. Even the images relating to the products on our site are purely indicative. The finish is handcrafted by our operators. Each product is unique both in terms of material and finish and worked specifically for the customer.

19 – Electronic signature

The “validation click” constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

20 – Demonstration

The computer records, kept in the computer systems of AR DESIGN SRL in reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The archiving of order forms and invoices is performed on a reliable and durable medium that can be presented as proof.

21 – Intellectual property

AR DESIGN SRL is the owner of the intellectual property rights of the site and the right to disseminate the elements contained in the online store catalog and, in particular, the photographs for which it has obtained the necessary authorizations from the persons concerned. Consequently, the partial or total reproduction, on any type of support, of the elements that make up the site and the catalog, their use as well as their transfer to third parties are formally prohibited. 22 – Integrity of the contract These general conditions of sale constitute the entirety of the obligations of the parties. No other general or particular condition communicated by the customer may be included in or out of these general conditions.

23 – Failure to waive

For AR DESIGN SRL the fact of not asserting a lack on the part of the customer with respect to any of his obligations cannot be interpreted as a waiver of the obligation in question and the possibility of asserting this lack at a later time.

24 – Nullity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

25 – Litigation

This contract is governed by Italian law, both in terms of substance and in terms of form. For any disputes, the competent court will be the place of residence of the customer AR DESIGN SRL.